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Client testimonials
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Testimonials - what do iiS clients say? |
"We needed an
FM software solution which would grow and adapt alongside Anabas, while
ensuring we consistently provide service excellence for our clients.
With the help of FMDirect, we have fine-tuned
Fast Track Help Desk to give
automation to a range of system processes, including financial aspects,
saving our Helpdesk Advisors time, enabling them to respond to client
needs efficiently and effectively."
Simon Walker, ANABAS (UK2) Ltd. |
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"iiS
and Fast Track Room Booking
have played a major role in the Bank of Scotland (Ireland) Retail
Programmes success. Fast Track Room Booking is undoubtedly one of, if
not the best, off-the-shelf electronic booking systems around."
Paul Morriss Consultant, Bank of Scotland
(Ireland) Ltd . |
"The maintenance software from iiS has helped
me to reach my aim of increasing the performance of the Capio estate; Capio has
now become Ramsay Health Care UK.""
Marcus Hanley, Facilities Manager, Ramsay Health Care UK (formerly Capio
Hospitals) |
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"With
substantial improvements in response time achieved coupled with
Contractor on-line access, the Help Desk has extended into an even
greater team, handling over 500 calls a day. Providing secure access to
both Client and Contractor has allowed transparency, self-serve
reporting and created an environment of success which has, to the
delight of our Client, benefited all, including iiS."
Helpdesk Coordinator,
Mapeley |
"Facilities
Net provides an excellent fit to the requirements of our
intranet room booking community. iiS have responded well to our requests to
tailor the system, and my team is able to rely on iiS support as part of a
quality solution."
Stephen Higton,
Novartis Pharmaceuticals UK Ltd. |
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"Facilities Net has much improved the
transparency of internal work order requests and virtually eliminated paper
flow from that part of the procedure. The project has been deemed a complete
success."
Bob Mac Cormick Chief of Operational
Services,
Institute of
Cancer Research |
"At Last a Help Desk that works.
I had spent hours scanning the internet for a software package, that will run a
facilities and PPM Help Desk for multiple clients and multiple sites, of which
most sites are multi-tenanted. I then came across iiS Fast Track PPM.
No pressure sales or constant calling, but an easily downloadable trial
database. After trying this I decided this was the software for us. The software
was ordered and delivered within 48 hours.
I purchased iiS Fast Track PPM for Regent Group Holdings from FM Direct, because
after seeing the software work, I believed it would help us reach our automation
goals for both our clients and ourselves.
The remote installation went well, and it was straightforward to implement our
asset and task data. On our go-live day, we seemed to not have some necessary
data on the Call Logging form, but this was quickly sorted out by an iiS and FM
Direct technician, over the phone in less then 1 hour.
Perhaps I'll have a further update after using the software for a few months."
Dave Mooney, Regent Group Holdings Ltd. |
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Canary Wharf Management
Limited (CWML), one of the UK's largest providers of tenanted space, has
implemented a maintenance management system based on
Help Desk & More (HD&M) from iiS Ltd. to cover its extensive
property portfolio in Canary Wharf. The solution was implemented by CAFM experts
Excitech Computers Ltd.
The solution covers unscheduled (help desk) and scheduled (PPM) maintenance
plans and includes a performance reporting mechanism that is geared to CWML's
implementation of BS EN ISO 9001:2000. The implementation also includes a Risk
Assessment extension that will assist CWML in its compliance with OHSAS 18001.
Mike Stone, Associate Director - Building Management says: "The reporting system
in HD&M is an integral element of our
operation. It allows us to set and monitor performance targets." Excitech's
Manus Kyle, account manager for the project, added "The flexibility of
HD&M enabled us to tailor a close
match to the CWML business model, and to Mike Stone's performance measurement
requirements."
Mike Stone,
Canary Wharf Management Ltd. |
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“The Changing Workplace
provides out-sourced CAFM services to some of the largest and most well-known
financial services corporations in the World. Facilities
Net from
iiS dovetails perfectly with our own webCAFM, which is
used to provide our customers with the essential on-line information needed for
them to control their space. Aside from the traditional meeting room and
resource (catering, A/V, visitors, etc.) booking,
Facilities Net's hot-desking and virtual office aspects
allow The Changing Workplace to provide measurable cost savings by reducing the
effective space-to-employee ratio.”
Steve Thorley, The
Changing Workplace |
"Help Desk & More
has been the most
successful computer project within our service area in the past six years, to
my knowledge. It has performed well, is easily understood and has
substantially improved our service to our clients"
Stuart Anderson MRICS,
Senior Building
Surveyor.
Portsmouth City Council. |
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"The simplicity of
Help Desk & More to operate, but still
meet complex SLA structure and performance measures set down by our Client has
been superb. It has been of enormous benefit to us in meeting our contractual
commitments.
Our Help Desk Operators enjoy working with Help Desk & More because of the
user-friendliness of the system. This is a key factor in the purchase of FM
software for the Help Desk: ensuring that the staff
who will be using it day in and day out are happy.
The system (Help Desk & More) has exceeded our expectations so much so that
we have extended its use from the basic Help Desk to include Room Booking,
Visitor Management and Planned Preventative Maintenance. It is now the main FM
software in use on this contract."
John Ennis, Serco Services at the
National Physical Laboratory |
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"Having worked with
most of the FM based systems on the market, we have
found Help Desk & More to
be far superior in terms of features, quality and operation. The fact that we
have so much confidence in the system, is the reason
why we entrust our most prestigious contracts to its care."
Chief Technology Officer,
Servus
Facilities Management |
"It (Help Desk & More Room Booking) is the
best thing I've been responsible for buying in Facilities in the last five
years."
Trevor Thomas, Scottish Widows
Investment Partners |
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