| This mechanism allows informed
users to make decisions regarding asset calls WHILE the calls are being
made. A historical pattern of calls for an asset may tell an operator a
critical piece of information which can save time and therefore cost. An
easily available asset history may also allow an operator to ask more
informed questions of the caller, once again contributing to saved time. The
mechanism seeks to inform the user, but leave the choice of action up to him
or her. When managing Facilities
Assets, especially in a situation where both reactive and planned
maintenance calls are being managed, the history of an asset may decide
the outcome of a job. At any time during the call process, an Asset Job
History can be popped up, giving the operator invaluable information. |
