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Hosted Help Desk Solutions |
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Hosted
Solutions From £2.50 per User per Day |
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iiS and iiS Partners
provide hosted solutions based on Fast
Track Help Desk for Web. Hosting provides many financial and
centralisation benefits |
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| Benefits |
* Very low start-up costs: no
internal IT resource, no new server.
* All hosting costs are operational expenses; NO CAPEX.
* Users can be added incrementally, virtually immediately.
* Centralised solution means your staff, service providers and customers can
access the system from anywhere.
* No internal IT resources required for maintenance, admin, or uptime
guarantees. |
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| See below for images of the
Hosted Solution |
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| The image above shows the menu
which appears after login. User permissions can be configured in a number of
permutations, to give you complete control. Menu selections can be as the
traditional treeview (as above), or as a series of icon selections. |
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Logging Calls (as in the view above) is
straightforward and fast.. Most values are picked from listboxes, leading to
very few opportunities for error. The system automatically emails
confirmations and work instructions to requestors and service providers (who
receives email or not can be controlled by you). |
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The Work Monitor is shown above, and it is
easy to see the use of "traffic lighting" to show the status of jobs. In the
screen section below, SLA warnings are shown as the allowable time for
response, containment and completion approach and expire. |
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